Refund Policy
At Physiotutors, we’re committed to ensuring our customers are satisfied with our products. We understand that sometimes things might not work out, and in those instances, we have a clear refund policy in place. Please review the following guidelines which outline our refund policy for various products offered through Physiotutors and our partners.
Online courses (study.physiotutors.com)
Online courses are provided by Physiotutors Online Courses B.V.. Consumers have a 14-day cooling-off period after purchase: within that period you can cancel for a full refund, as long as you have not opened the first lesson of the course. On top of that we offer a 48-hour money-back guarantee: if a course is not what you expected, you get a full refund if you ask within 48 hours of purchase, as long as you have completed less than 10% of the course. Webinars are non-refundable.
In-person courses
Consumers have a 14-day cooling-off period after we confirm their registration. After that, the cancellation costs in Article 9 of our Terms and Conditions for Courses apply.
The Assessment E-Book
We offer refunds for the Assessment E-Book within 48 hours of purchase. After this period, we cannot offer a refund.
The Assessment Book (paperback)
The paperback is sold and fulfilled by Amazon. Refund requests for the paperback go to Amazon Customer Service.
How to request a refund
Email shop@physiotutors.com with your name, order number and the reason for your request. We respond within 7 days. Approved refunds are paid within 7 days, using the payment method you used. Purchases in the App Store or Google Play are refunded by Apple or Google.
Questions or complaints
Questions: info@physiotutors.com. Not satisfied with how we handled your request? See our complaints procedure.
