App Support


Header app


To sign up, download the Physiotutors App from the Apple App Store or Google Play Store. Alternatively, visit our website at and create your free account.

Create an account using your email and password, and choose between the free membership or the premium membership.

You can book the premium membership via an in-app purchase through the App Store or Google Play right in the app. Or subscribe to a premium membership via our website

You can access your content membership on our native iOS and Android apps, as well as on the web app at

Yes, you can use the same account across all platforms.

Our single sign-on system also ensures a seamless experience between the membership platform and our online courses site.

How do I update my account information?




You can update your account information by logging into your account on the app or visiting and navigating to the account settings.

Account settings


If you forgot your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password. Link

Forgot password


Yes, you can change your associated email by going to your account settings and updating your email address.

Account settings


If you subscribed to the premium membership within the app, then the subscription is managed inside your Apple-ID or Google Play account. For subscriptions on iOS visit:

For subscriptions on Android visit:

If you subscribed to a premium membership on our website, you can manage it through your account settings on


We accept any major credit cards when subscribing on our website.

In-app purchases will be billed by Apple or Google to the payment method(s) associated with your account.


How do I find and access the exclusive content?

Content Access

Currently, offline content viewing is not supported, but you can stream content seamlessly through our app.

There is no limit to how many devices can use your account simultaneously. As the app is personalized to your interests, sharing will not give you the best user experience.

A stable internet connection with a minimum speed of 5 Mbps is recommended for optimal content streaming quality.

You can bookmark any type of content by clicking the bookmark icon in the top right corner of the screen. It will then be saved to your library (premium feature).

We also keep track of all the content to accessed in chronological history (premium feature)

The app is running slowly. What can I do?

Technical Support

  1. Check Your Internet Connection: Ensure that you have a stable internet connection. Try switching to a different Wi-Fi network or cellular data to see if the issue persists.
  2. Close and Reopen the App: Sometimes, background processes may affect playback. Close the app completely and reopen it to see if the issue is resolved.
  3. Update the App: Ensure that you are using the latest version of the app. Outdated versions may have bugs affecting playback. Visit the App Store or Play Store to check for updates.
  4. Clear Cache: If you’re experiencing buffering issues, clearing the app cache can help. To do so remove the app from your device and install it again.
  5. Check Device Storage: Insufficient storage on your device can hinder playback. Delete unnecessary files or apps to free up space.
  6. Adjust Playback Quality: Our embedded video players allow you to manually adjust the playback quality. Lowering the quality may improve streaming on slower connections.
  1. Close and Reopen the App: In many cases, simply closing the app and reopening it can resolve a crash. Ensure the app is fully closed by swiping it from your recent apps list (multitasking view) and then relaunch it.
  2. Restart Your Device: A device restart can clear out any background processes causing instability. Power off and then on your device.
  3. Check for App Updates: Make sure you’re using the latest version of the app, as updates often include bug fixes. Update the app through the App Store or Play Store.
  4. Reinstall the App: If crashes persist, consider uninstalling and then reinstalling the app. This can resolve issues related to corrupted files or settings.
  5. Contact Support: If the app continues to crash, contact our customer support for further assistance. Provide details about when and how the crash occurs to help diagnose the problem.
  1. Check Credentials: Ensure that you are entering the correct email address and password associated with your account. Double-check for typos or case sensitivity.
  2. Password Reset: If you’ve forgotten your password, use the “Forgot Password” or “Reset Password” option on the login screen to reset your password. Follow the instructions sent to your email.
  3. Network Connection: Confirm that you have an active internet connection. Sometimes, login issues can be related to network problems.
  4. Update the App: Make sure you have the latest version of the app, as updates may include fixes for login-related issues.
  5. Contact Support: If login problems persist, reach out to our customer support for assistance. They can help diagnose and resolve account-related issues.
How do I upgrade or downgrade my membership tier?

Subscription Management

You can upgrade or downgrade your membership tier through the Apple App Store or Google Play Store if you’re using the mobile app. For website subscribers, manage your subscription through .

Subscribers can cancel their subscription at any time. For mobile app subscribers, manage your subscription through the respective app store account settings. For website subscribers, manage your subscription through

Yes, new users can enjoy a free 7-day trial of the premium membership.

Your subscription will automatically renew unless you choose to cancel it. For mobile app subscribers, manage renewal through the app store settings. For website subscribers, it will renew automatically through Stripe based on your subscription duration (monthly/yearly).

How often will I be billed for my membership?

Billing and Payments

You will be billed according to your chosen subscription plan – either monthly or annually, depending on your preference.

Refunds for subscriptions depend on the policies of the respective app stores (Apple App Store, Google Play Store). Contact their support for assistance.

There are no refunds for subscriptions through our website.

Payment failures can occur due to various reasons. Ensure your payment details are accurate, funds are available, and there are no issues with your payment method. Contact your payment provider for further assistance.

Update your payment information in your Apple App Store or Google Play Store account settings for mobile app subscribers. For website subscribers, update your payment details in your Stripe account.

Yes, an annual subscription option is available for the premium membership.

What are the minimum system requirements for iOS/Android devices?

Device Compatibility

Yes, you can use the Physiotutors app on both smartphones and tablets. The app is optimized for various screen sizes and orientations.

Currently, the app is designed for mobile devices (iOS and Android) and web browsers. It may not be directly available on smart TVs or streaming devices. However, users can explore options to cast or mirror their mobile device’s screen to a smart TV if supported by their device and TV.

The web app, accessible at, is compatible with popular web browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. It is recommended to use the latest versions of these browsers for the best experience.

How often is new content added to the app?

Content Updates

Yes, we maintain a content release schedule that users can follow. Notifications are sent to users to inform them of new content releases.

Absolutely, we send notifications to our users whenever new content becomes available. You can manage your notification settings within the app to receive updates on the latest releases.

Yes, we value user feedback. If you have specific content topics or features you’d like to see in the app, we encourage you to attend one of our monthly hangout events where we share new developments and plans and are eager to hear your feedback. We consider user suggestions when planning future updates and additions to our content.