![\"Account](\"https:\/\/www.physiotutors.com\/wp-content\/uploads\/2023\/09\/account-settings.gif\")
\r\n\r\n "}},{"title":"What should I do if I forgot my password?","collapsible_content":{"content_editor":"If you forgot your password, click on the \"Forgot Password\" link on the login page. Follow the instructions to reset your password. Link<\/a>\r\n\r\n![\"Forgot](\"https:\/\/www.physiotutors.com\/wp-content\/uploads\/2023\/09\/forgot-password.gif\")
\r\n\r\n "}},{"title":"Can I change my email associated with the account?","collapsible_content":{"content_editor":"Yes, you can change your associated email by going to your account settings and updating your email address.\r\n\r\n\r\n\r\n "}},{"title":"How can I delete my account?","collapsible_content":{"content_editor":"To delete your account go to your P<\/strong>rofile<\/strong> --> Account Details<\/strong> and choose\u00a0Request Account Deletion\u00a0<\/strong>at the bottom of the screen.\r\n\r\nYou can also send an email to app@physiotutors.com<\/a> with your account deletion request."}},{"title":"How do I manage my subscription?","collapsible_content":{"content_editor":"If you subscribed to the premium membership within the app, then the subscription is managed inside your Apple-ID or Google Play account. For subscriptions on iOS visit: https:\/\/support.apple.com\/en-us\/HT202039<\/a>\r\n\r\nFor subscriptions on Android visit: https:\/\/support.google.com\/googleplay\/answer\/7018481?hl=en&co=GENIE.Platform%3DAndroid<\/a>\r\n\r\nIf you subscribed to a premium membership on our website, you can manage it through your account settings on https:\/\/app.physiotutors.com<\/a>\r\n\r\n "}},{"title":"What payment methods are accepted?","collapsible_content":{"content_editor":"We accept any major credit cards, iDEAL, and Bancontact when subscribing on our website.\r\n\r\nIn-app purchases will be billed by Apple or Google to the payment method(s) associated with your account.\r\n\r\n "}}]}},{"acf_fc_layout":"list-expandable","heading":"Content Access","subheading":"How do I find and access the exclusive content?","list_expandable":{"list_items":[{"title":"Can I download content for offline viewing?","collapsible_content":{"content_editor":"Currently, offline content viewing is not supported, but you can stream content seamlessly through our app."}},{"title":"How many devices can I use my account on simultaneously?","collapsible_content":{"content_editor":"There is no limit to how many devices can use your account simultaneously. As the app is personalized to your interests, sharing will not give you the best user experience."}},{"title":"What internet speed is recommended for seamless content streaming?","collapsible_content":{"content_editor":"A stable internet connection with a minimum speed of 5 Mbps is recommended for optimal content streaming quality."}},{"title":"Is there a way to bookmark or save my favorite content?","collapsible_content":{"content_editor":"You can bookmark any type of content by clicking the bookmark icon in the top right corner of the screen. It will then be saved to your library. You can also create custom bookmark folders and even highlight individual text segments.\r\n\r\nWe also keep track of all the content to accessed in chronological history."}}]}},{"acf_fc_layout":"list-expandable","heading":"Technical Support","subheading":"The app is running slowly. What can I do?","list_expandable":{"list_items":[{"title":"The app doesn't work or is not responsive","collapsible_content":{"content_editor":"- \r\n \t
- Check Your Internet Connection:<\/strong> Ensure that you have a stable internet connection. Try switching to a different Wi-Fi network or cellular data to see if the issue persists.<\/li>\r\n \t
- Close and Reopen the App:<\/strong> Sometimes, background processes may affect playback. Close the app completely and reopen it to see if the issue is resolved.<\/li>\r\n \t
- Update the App:<\/strong> Ensure that you are using the latest version of the app. Outdated versions may have bugs affecting playback. Visit the App Store or Play Store to check for updates.<\/li>\r\n \t
- Clear Cache:<\/strong> If you're experiencing buffering issues, clearing the app cache can help. To do so remove the app from your device and install it again.<\/li>\r\n \t
- Remove and Reinstall the App:\u00a0<\/strong>Sometimes, a complete removal of the app and reinstallation from the App Store can fix these issues.<\/li>\r\n<\/ol>"}},{"title":"How do I troubleshoot playback issues?","collapsible_content":{"content_editor":"
- \r\n \t
- Check Your Internet Connection:<\/strong> Ensure that you have a stable internet connection. Try switching to a different Wi-Fi network or cellular data to see if the issue persists.<\/li>\r\n \t
- Close and Reopen the App:<\/strong> Sometimes, background processes may affect playback. Close the app completely and reopen it to see if the issue is resolved.<\/li>\r\n \t
- Update the App:<\/strong> Ensure that you are using the latest version of the app. Outdated versions may have bugs affecting playback. Visit the App Store or Play Store to check for updates.<\/li>\r\n \t
- Clear Cache:<\/strong> If you're experiencing buffering issues, clearing the app cache can help. To do so remove the app from your device and install it again.<\/li>\r\n \t
- Check Device Storage:<\/strong> Insufficient storage on your device can hinder playback. Delete unnecessary files or apps to free up space.<\/li>\r\n \t
- Adjust Playback Quality:<\/strong> Our embedded video players allow you to manually adjust the playback quality. Lowering the quality may improve streaming on slower connections.<\/li>\r\n<\/ol>"}},{"title":"What should I do if the app crashes?","collapsible_content":{"content_editor":"
- \r\n \t
- Close and Reopen the App:<\/strong> In many cases, simply closing the app and reopening it can resolve a crash. Ensure the app is fully closed by swiping it from your recent apps list (multitasking view) and then relaunch it.<\/li>\r\n \t
- Restart Your Device:<\/strong> A device restart can clear out any background processes causing instability. Power off and then on your device.<\/li>\r\n \t
- Check for App Updates:<\/strong> Make sure you're using the latest version of the app, as updates often include bug fixes. Update the app through the App Store or Play Store.<\/li>\r\n \t
- Reinstall the App:<\/strong> If crashes persist, consider uninstalling and then reinstalling the app. This can resolve issues related to corrupted files or settings.<\/li>\r\n \t
- Contact Support:<\/strong> If the app continues to crash, contact our customer support for further assistance. Provide details about when and how the crash occurs to help diagnose the problem.<\/li>\r\n<\/ol>"}},{"title":"I'm experiencing login problems. How can I resolve this?","collapsible_content":{"content_editor":"
- \r\n \t
- Check Credentials:<\/strong> Ensure that you are entering the correct email address and password associated with your account. Double-check for typos or case sensitivity.<\/li>\r\n \t
- Password Reset:<\/strong> If you've forgotten your password, use the \"Forgot Password\" or \"Reset Password\" option on the login screen to reset your password. Follow the instructions sent to your email.<\/li>\r\n \t
- Network Connection:<\/strong> Confirm that you have an active internet connection. Sometimes, login issues can be related to network problems.<\/li>\r\n \t
- Update the App:<\/strong> Make sure you have the latest version of the app, as updates may include fixes for login-related issues.<\/li>\r\n \t
- Contact Support:<\/strong> If login problems persist, reach out to our customer support for assistance. They can help diagnose and resolve account-related issues.<\/li>\r\n<\/ol>"}}]}},{"acf_fc_layout":"list-expandable","heading":"Subscription Management","subheading":"How do I upgrade or downgrade my membership tier?","list_expandable":{"list_items":[{"title":"How do I upgrade or downgrade my membership tier?","collapsible_content":{"content_editor":"You can upgrade or downgrade your membership tier through the Apple App Store or Google Play Store if you're using the mobile app. For website subscribers, manage your subscription through https:\/\/app.physiotutors.com<\/a> ."}},{"title":"Can I cancel my subscription, and how does that work?","collapsible_content":{"content_editor":"Subscribers can cancel their subscription at any time. For mobile app subscribers, manage your subscription through the respective app store account settings. For website subscribers, manage your subscription through https:\/\/app.physiotutors.com<\/a>"}},{"title":"Is there a trial period for new users?","collapsible_content":{"content_editor":"Yes, new users can enjoy a free 14-day trial of the premium membership."}},{"title":"How do I renew my subscription?","collapsible_content":{"content_editor":"Your subscription will automatically renew unless you choose to cancel it. For mobile app subscribers, manage renewal through the app store settings. For website subscribers, it will renew automatically through Stripe based on your subscription duration (monthly\/yearly)."}},{"title":"Can I get an invoice for my subscription?","collapsible_content":{"content_editor":"Yes, you can get an invoice for your subscription.\r\n\r\nFor subscriptions via an in-app purchase you will receive invoices from either Google or Apple depending on what kind of device you've subscribed on. You can review your subscription on the App Store<\/a> or Google Play<\/a>\r\n\r\nFor subscriptions via our website app.physiotutors.com you can access your invoices through the Stripe customer portal via your profile<\/a>"}}]}},{"acf_fc_layout":"list-expandable","heading":"Billing and Payments","subheading":"How often will I be billed for my membership?","list_expandable":{"list_items":[{"title":"How often will I be billed for my membership?","collapsible_content":{"content_editor":"You will be billed according to your chosen subscription plan \u2013 either monthly or annually, depending on your preference."}},{"title":"Can I get a refund for my subscription?","collapsible_content":{"content_editor":"Refunds for subscriptions depend on the policies of the respective app stores (Apple App Store, Google Play Store). Contact their support for assistance.\r\n\r\nThere are no refunds for subscriptions through our website."}},{"title":"Why did my payment fail, and what can I do to resolve it?","collapsible_content":{"content_editor":"Payment failures can occur due to various reasons. Ensure your payment details are accurate, funds are available, and there are no issues with your payment method. Contact your payment provider for further assistance."}},{"title":"How do I update my payment information?","collapsible_content":{"content_editor":"Update your payment information in your Apple App Store or Google Play Store account settings for mobile app subscribers. For website subscribers, update your payment details in your Stripe account."}},{"title":"Is there an option for an annual subscription?","collapsible_content":{"content_editor":"Yes, an annual subscription option is available for the premium membership."}}]}},{"acf_fc_layout":"list-expandable","heading":"Device Compatibility","subheading":"What are the minimum system requirements for iOS\/Android devices?","list_expandable":{"list_items":[{"title":"What are the minimum system requirements for iOS\/Android devices?","collapsible_content":{"content_editor":"Android:<\/strong> Android 5.0 or higher\r\n\r\niOS:\u00a0<\/strong>iOS 13.0 or higher"}},{"title":"Can I use the app on both phones and tablets?","collapsible_content":{"content_editor":"Yes, you can use the Physiotutors app on both smartphones and tablets. The app is optimized for various screen sizes and orientations."}},{"title":"Is the app available on smart TVs or other streaming devices?","collapsible_content":{"content_editor":"Currently, the app is designed for mobile devices (iOS and Android) and web browsers. It may not be directly available on smart TVs or streaming devices. However, users can explore options to cast or mirror their mobile device's screen to a smart TV if supported by their device and TV."}},{"title":"What browsers are compatible with the web app?","collapsible_content":{"content_editor":"The web app, accessible at app.physiotutors.com, is compatible with popular web browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. It is recommended to use the latest versions of these browsers for the best experience."}}]}},{"acf_fc_layout":"list-expandable","heading":"Content Updates","subheading":"How often is new content added to the app?","list_expandable":{"list_items":[{"title":"Is there a content release schedule I can follow?","collapsible_content":{"content_editor":"Yes, we maintain a content release schedule that users can follow. Notifications are sent to users to inform them of new content releases."}},{"title":"Can I receive notifications about new content releases?","collapsible_content":{"content_editor":"Absolutely, we send notifications to our users whenever new content becomes available. You can manage your notification settings within the app to receive updates on the latest releases."}},{"title":"Is there a way to request specific content topics or features?","collapsible_content":{"content_editor":"Yes, we value user feedback. If you have specific content topics or features you'd like to see in the app, we encourage you to attend one of our monthly hangout events where we share new developments and plans and are eager to hear your feedback. We consider user suggestions when planning future updates and additions to our content."}}]}},{"acf_fc_layout":"cta-plain","heading":"I CAN'T FIND WHAT I AM LOOKING FOR","subheading":"","number_of_buttons":"one","button_1":{"button_1_button_type":"internal_link","button_1_button_label":"GET SUPPORT","button_1_button_style":"button-one","button_1_button_internal_link":17167,"button_1_button_anchor":"","button_1_button_url":"","button_1_button_file":null},"button_2":{"button_2_button_type":"internal_link","button_2_button_label":"","button_2_button_style":"button-one : 1","button_2_button_internal_link":null,"button_2_button_anchor":"","button_2_button_url":"","button_2_button_file":null}}]},"yoast_head":"\n
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Password Reset:<\/strong> If you've forgotten your password, use the \"Forgot Password\" or \"Reset Password\" option on the login screen to reset your password. Follow the instructions sent to your email.<\/li>\r\n \t
- Restart Your Device:<\/strong> A device restart can clear out any background processes causing instability. Power off and then on your device.<\/li>\r\n \t
- Close and Reopen the App:<\/strong> Sometimes, background processes may affect playback. Close the app completely and reopen it to see if the issue is resolved.<\/li>\r\n \t
- Close and Reopen the App:<\/strong> Sometimes, background processes may affect playback. Close the app completely and reopen it to see if the issue is resolved.<\/li>\r\n \t